Natural Dead Sea Products

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Return and Refund Policy

 

International customers have 30 days from their order date to return unused and unopened purchased items. Please note that we cannot accept any goods back if the original package was opened.

All international orders must be returned to Global-e and must include a Return Merchandise Authorization (RMA) form. In order to return items please email our customer service at international@spa-cosmetics.com with your purchase details to receive your RMA number and return instructions.

Please note that we cannot offer free international returns.

Refunds on international returns will include only the amount paid for the products plus duties, taxes and fees (if prepaid). Shipping costs cannot be refunded.

Refunds will be processed up to 5 business days from receipt of the goods in Global-e's international hub.

Please note that returns sent without a valid RMA form may not be refunded for the full amount.